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FAQS

What are Shrineof9's shipping POLICIES ?

 Shipping and processing can take anywhere from 7-14 BUSINESS days, not including holidays, or weekends. If a coupon code was applied ( due to the high volume of orders) it can take anywhere for 7-21 Business days for your order to be shipped. It's also dependent on the efficiency of your local post office, shipping time may vary.  

Please ensure your mailing address is correct. If your order is shipped and is undeliverable because of the mailing address, you will have to pay additional shipping costs. The package will remain on hold until the shipping cost is received.

You do not have to send an email inquiry, once your order is marked as fulfilled you will receive a tracking number within 24-48 hours via Stamps.com to the email address you provided when you submitted your order. 

 

Are your Items Safe for my Tub & Skin?

Absolutely, I use 100% of my own items. However all drains and tubs differ. Some my bath salts have a plethora of herbs in them, feel free to use a cheese cloth to avoid the herbs aftermath. Colors will easily rinse away.

Please read all ingredients and refrain from using if you experience any negative reaction. 

 

i'm in ATL can i pick up my order ?

Sure. Use code ATL to waive the shipping fee, and look out for an email where we can discuss further details on you picking up your goodies.

How SHOULD I handle any MAJOR Returns or shipping issues ?

Cancellations or refunds are made only within 24-48 hours of purchase. If it has been more than 48 hours you can exchange for something comparable in store.

Refunds on items can take 3-5 business days.

 Feel free to contact me with any questions and concerns at oyatheoracle@gmail.com or on our CONTACT page. Please make sure to include your order number and full name.